Refund policy

We value customer satisfaction and aim to handle returns fairly and considerately. However, please be aware that certain items are non-refundable unless they are defective. These non-refundable items include:

  • Any product that has been personalized with details such as a name or special inscription.
  • Products must be returned within 14 days, accompanied by the Delivery Note, in their original undamaged packaging, with all labels still attached, and including all accessories, parts, instructions, and any free gifts.

If we receive a product that is not in fully resaleable condition or has damaged packaging, we reserve the right to refuse a refund or deduct up to 50% of the original selling price. This policy does not affect your statutory rights.

Refunds will be processed back to the original payment method within 3-10 business days after we receive the returned goods. Please note that shipping costs will not be refunded.

By placing an order in our store, you agree to our Return Policy and payment processing terms.

Please note that in the event of an order cancellation, payment reversal, refund, or any other payment-related return process, refunds are not processed instantly. Once a refund is issued by our store, the processing time for the funds to appear back in your account may take up to 10 business days, depending on your bank and payment provider.

Refund processing times are determined solely by the banking institution and payment system. Please take this into consideration when placing your order and contacting us regarding refund status.

Products that are made-to-order or designated as non-refundable cannot be returned for any reason unless they are faulty. No exceptions will be made to this policy.

Items Arrive Damaged or Defective:

  • Contact Us: Please contact us within 2 days of delivery.
  • Provide Proof: Include photos showing the damaged goods, packaging, and shipping label.
  • Return Shipping: Post items back to us within 5 days of delivery.

Shipping Cost  will not be refunded, and “Dried Floral Bouquet” is not responsible for the delivery cost of the item returned to us.


Each bouquet is handmade, ensuring that no two bouquets are exactly alike. When selecting a composition, please understand that while we strive to capture the essence of the bouquet depicted in the photograph, variations may occur due to the nature of our handmade process.